If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at +1 213 422 4128 or by using the "Help" form located on all store pages.
Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by clicking here as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.
Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by using the "Help" form located on all store pages. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit or exchange.
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.
We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.
Coupon and other Promotional codes are limited to one per order. They cannot be combined.
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.
Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.
We do our best to ensure the timely delivery of all orders. When selecting 2 day shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Indicate on your invoice which item(s) you're shipping back to us.
For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
Mail your package using one of the following methods: